We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Gateshead Council jobs in Newcastle upon Tyne NE20 If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Housing contact details - Gateshead Council Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Wherever possible we will place the order immediately. If your repair can't wait until the programme we will carry it out within the normal timescales. This is commonly known as filing a compensation claim for despair against a housing association landlord. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Our employees and contractors carrying out work will show you an identity card. Your Employees Portal - Gateshead Council You have the chance to buy up to 10 additional holidays per year. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Always ask to see this card before letting anyone into your home. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. The council is responsible for most repairs to your home. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Repairs & Voids. The panel decides which services they review based on various criteria. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Some of these jobs need to be inspected before the contractor can start the work. 4 0 obj Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If so, please keep reading as youre just what were looking for! We encourage our people to think differently, do the right thing and be innovative. News - GO Gateshead 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. : 50K - 53K. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Our business support events remain cancelled for now. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. These include re-fixing toilet seats and repairing minor leaks. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. However, the contractor will not ask you for any money when they call. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. My Housing Account - Gateshead Council Head of Repairs and Maintenance - Gateshead Council - LinkedIn disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Work to the outside of your home may not need an appointment. Time to have your say on the future of our leisure service. She added: "Someone has got to own it. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Gateshead As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. To keep up to date, why not follow us. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead, England Jobs - 16,311 openings | Glassdoor We hope to reschedule these events at a later date. We hope to reschedule these eventsat a later date. Thank you so much. It is also possible to claim for any damage that may have been caused during repair works. Payslips. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Thursday 26th January 2023. Complain to the housing ombudsman The housing ombudsman is a free and independent service. 0191 433 3174. housingadvice@gateshead.gov.uk. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Failure to do so could give you grounds to make a council house disrepair claim against them. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Wednesday 2nd November 2022. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. % Don't worry, we can still help! As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Regent Street Request a FREE property inspection to find out how much your claim is worth. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. View details of your former and current tenancies including rent statements and repair. Read more about the Housing Capital Investment Programme. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Your Employees Portal - Gateshead Council Well, theres so much on offer and heres just a few of the highlights! Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Employer Est. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. United Kingdom. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Do you want to work with us in helping to create spaces that are great to work and/or live in? However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. endobj We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. We have guidelines on how long different repairs should take. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Please ask your Neighbourhood Housing Team for details. Housing Repairs and Maintenance Service Gateshead - Government Online Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. People really are our greatest asset at Gateshead Council, and we value every employee. about Our Customer Scrutiny Panel needs you! I have got this complaint, they monitor it and see it through to the end. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We will tell you in advance when any work like this will happen. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. You can create a free account to post activities, services and promote organisation working in Gateshead. 2 0 obj All rights reserved. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Section Manager - Repairs - Gateshead Council - North East Jobs There's also additional service charges from 115.85 a week, this cost is eligible . Cabinet met this week to determine the future of Gateshead Council's Leisure Services . 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. You can also claim compensation for the damage that has been caused during repair work. Gateshead Council aims to complete the backlog by late March next year. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Gateshead. Work continues to address 3,000 Gateshead Council property repair backlog If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Equipment services :: South Tyneside and Sunderland NHS - STSFT Homepage for Gateshead Councils Benefits and Council Tax information stream Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. We would not replace all items, only the ones that are required. We will pay compensation for damage which is our fault or our contractors' fault. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We will need to look at what has been damaged so please don't throw anything away. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The site has been designed with residents and local groups to ensure it is easy to use. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. <>>> Gateshead gardener's fury as garage roof plants itself in her flower Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Gateshead Council 4.0 . Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. :L+Ftc[Sdu|^Y^. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. What are the costs and charges at Watergate Court. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. There are no emergency or urgent repairs outstanding at this point in time. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Call us on 0333 050 8887 to start the process or fill in the form. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Appointment Types - Gateshead Council Council tenants can also be offered evening appointments for repairs from 4:30pm. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. 1 0 obj We are Gateshead Council's Housing Team. 3 0 obj Some of these repairs need to be inspected before the repair can be done. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We will first make sure that it is our responsibility to do the repair. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?
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