Top 488 Restoration Hardware Reviews - ConsumerAffairs I was sent a second label that i used for the second box. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Looking forward to replacing our coaches next. Even worse than this, I cannot get straight answer from the salesperson. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Purchased a console for my living room! It was purchased during a very good sale at the store. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Arhaus Furniture Employee Reviews for Customer Service Representative 4. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. The prices are very competitive and the staff is stellar! They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I decided to return the blankets and Arhaus sent me a shipping label. He was right! The showroom is clean and beautifully furnished. Frequently Asked Questions | Arhaus Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. A 10% restocking fee will be applied. When I came home from work that evening the entire place was put together. A Arhaus employs approximately 20+ people. This stuff happens! We discovered the Tahoe, which is even better. Arhaus is a lovely store in Plano/ Frisco Texas area. They're awesome! We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I bought $4500 worth of stuff on the website and they charged me $5500. The retail prive was around $6,000. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Furniture shopping is an oftentimes tedious and mundane task. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. The new Arhaus store in Colorado Springs is horrible. Say what? Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Worst customer service Ive encountered. Purchased two new pieces for our new apartment. She is amazing!!!! We ordered two couches from Zane at Arhaus and had an excellent experience with him. 2023 ForLocations.com All rights reserved. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH If you don't expect any customer service go to this store. | Read 21-40 Reviews out of 40 Delete Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 It needs to be done with a hand held attachment! Please see our Measuring for Furniture Delivery guidelines. We respect and appreciate that not all guests may want to share information with other select companies. Each one was a recording to hang up and go online for more help. Beautiful furniture at shocking prices. The delivery was on time and the associates were extremely professional. Step 1: Dig deeper by asking the right questions Phenomenal store. They told me they dont cover surface issues, are you kidding me? I truly believe the true measure of a business is how they handle a situation when something goes wrong. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. David approached us and I have to say we are so happy he did. Spent $13,000 on a custom leather sectional. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. For the privilege of receiving the inflation device so we can properly use the sleeper. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Are all of your products available online? How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I agree with all of the 1-star comments. And non of the back rests held shape they sagging and about 1/2 full now. Thank you. For this reason, we will be purchasing the Tahoe & we will continue to work with David. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Debra Cleare helped us with bedroom furniture, accessories and tables. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. I was only refunded for one of the two boxes. I look forward to working with you in the redesign of our living room! On Arhaus Site, table I orderd takes 9 weeks! We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! It was a custom piece so it took quite some time to come in (which was expected). Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. My quality and service experience has been much better at Williams Sonoma brands and CB2. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I did so, and they sent a third party furniture repair company. Much better service from both. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. So far non of it has fixed our issue. I order 4 faux fur throws on black friday. I purchased a garden stool in October of 2022 that was delivered in November. I have contacted customer support to get a refund for the other half of my returned order. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot Comenity Reviews. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. We bought it received it by UPS in a week and hung it up. Please contact Arhaus for details. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Do you have a program for Interior Designers? About. Own projects from concepting to delivery of final product. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Im gonna file a complaint with the attorney generals office. The level of customer service was exceptional. After finalizing the design the order went in. Request your free catalog. When this store opened we would frequent from time to time. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. He was so genuine & professional. I emphatically recommend that you shop elsewhere. After several emails and phone calls over a two-week period, I still do not have a return label. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. ForLocations, The World's Best For Customer Service Info. Better yet, these already-marked-down slipcovers were an additional 50% off. The covers are easy to use and help me make this furniture last forever. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Now they are offering me a different model chair. . Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. I chose new ones. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. There was a mishap and we got a wrong ottoman but customer service eventually got it right. We'll be back! We expect to keep finding more of what we love at Arhaus. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. To be added to our postal or email mailing list, sign up here. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Some mixed feedback about delivery. I went to Arhaus looking at specific dining chairs I was interested in. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Arhaus Customer Service Phone Number & Hours - ForLocations I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Some links on Slumber Search are referral links. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. I never received any paperwork from them confirming my purchase. Poor customer service. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. That looks normal. Very punctual and efficient. Can I purchase or redeem an Arhaus Gift Card online? We love Arhaus UTC. And I love the way they do customer service from sales to delivery I have no complaints. I requested new back cushion, fabric only, and was told No. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Andrea and Chris are amazing. He has been to our home and helped picked out pieces for the space we have. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. nancy. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I had been looking for a while and when I found this set I fell in love. I'd give this place zero stars if I could. The last popular pick for Arhaus shoppers is their collection of lighting pieces. I purchased a lamp through Arhaus. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Ask for Tricia and she can be of great help! I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. BEAUTIFUL FURNITURE STORE ! I contacted Arhaus service and discovered that the warranty was only thirty days. We work closely with Michael and he always takes the best care of us. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. So it was that time of life again, furniture shopping time. Posted: February 21, 2023. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Don't waste your time. If I could give them zero star for customer service and follow up I would do it. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! I will be going back there now that I know they have good customer satisfaction. Read complete details for Arhaus Archarge Credit Card Accounts. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. The customer service is reprehensible. Can I request delivery on a Saturday or Sunday? Stay clear of this company, and this store. I had to post a review for Arhaus in University Towne Center, La Jolla. So i called Daniel and told him about this and he said he will call me back. No one called. We make every effort to display the colors of our products accurately on the website. Overall, customers have good things to say about Arhaus and their online shopping experiences. I purchased several pieces of furniture from Arhaus. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. We are extremely happy with the items we purchased -- top quality and beautiful style. DUTIES AND RESPONSIBILITIES I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. We have made several purchases with them to furnish our new home and they have been fantastic to work with. The arm of one custom chair, the wood is split. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Simply amazing. Design materials that enhance the Arhaus brand and the overall . Thank you to Michael and Kat for helping me select the perfect furniture for my home. They have gorgeous unique quality pieces at affordable prices. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Never recommend to anyone. Tricia one of the design consultants came to my home and helped me plan my buy. It was incredibly reasonable! National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We spent close to $75k at this store and purchased their warranty on the furniture. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Like all things you read on the Internet, understand there is no better judge than yourself. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. 4 Reviews of Arhaus.com - ResellerRatings and it was a wrong size, of course. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St 51 customer reviews of Arhaus. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. We purchased this table a year. First, the stain (whatever it was) would have gone into the cushion as well. The sandals are fine and what was ordered. Again, special thank you to Tracy, and thanks to the rest of the staff there. ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp Merchandise in our warehouse cannot be held more than 90 days. They said I would have to contact Arhaus to get the issues solved. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Michael has also been very helpful as well. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Recently I attempted to locate some bedding at Arhaus that they no longer carried. We picked the furniture, then we picked the material. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I do wish returns would be a little less costly. I am by nature indecisive and Cheryl made my decisions effortless. We also ensure all reviews are published without moderation. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. She asked all the right questions of what I envisioned for my new place. Your experience can help others make better choices. Awful customer service! All Reviews Positive Reviews Constructive Reviews What can this brand most improve? We find forgotten antiques and give them new life. Claim your profile to access Trustpilots free business tools and connect with customers. Yes, all pricing is consistent in stores, in the catalog, and online. The space has a large open floor plan and I didn't know where to even begin. No follow through yet again. He answered any questions we had and he was very patient with us. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Slipcovers: Arhaus vs. Ballard. My favorite furniture store! Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
arhaus customer service complaints
arhaus customer service complaints
