In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. ! Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. (We were shopping for tickets in section 123. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers How do I change the email address on my account? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Here are our four CHOICE tips for safe ticket buying. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We endeavour to rearrange delivery with the customer or arrange a collection point. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. To be eligible for a VAC refund your application needs to have been finalised. View FAQs Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. See something that's not quite right in this article? This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 1.1 Introduction. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 2.13 Ticket Information. the application was unnecessary at the time it was made. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 4.2 Stolen Property. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. FanFair Alliance - Ever get the feeling you've been cheated? 2. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. If you need to buy second-hand, know the risks. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. But the messaging in small letters at the very top of the screen is easy to miss. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Read more: Australian Competition and Consumer Commission (ACCC). Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 2.5 Tax on Seller Proceeds. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. It is headquartered in the United States and owned by StubHub Holdings. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The ACCC has also advised consumers to steer clear of Viagogo. 3. you might incur adebt to the Commonwealth. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. 6.2 Waiver of Consequential Damages; Liability Limit. 2. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Viagogo ranks 177th among Tickets sites. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. They rush you and make their websites look just enough like they could be official ticket sellers. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. To register, You must provide your real name, address, phone number, and email address. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. arrow_forward. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Why use viagogo? You may also have extra rights in your state or territory. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. it is a scam. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising The "on its site" disclaimer that followed was in a distinctly lighter font. They could not promise tickets or even tell us where the seats were located in the venue.". By using our Site, You agree to accept this Agreement. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. FILE A DISPUTE WITH YOUR BANK. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. If you dont know the location of the office processing your application, send the completed form to your. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Otherwise, avoid!!! Additional information can be found in our FAQs and on the ticket details pages. I entered the incorrect email when registering, how do I change it? Viagogo pays search engines like Google to appear at the top of search results for major events. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Form 1424 - Refund request. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Send the completed form to the office processing your application. The parent sponsorship application fee cannot be refunded. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. You will pay NT$9225. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. It didn't. Until recently, the final cost price of a ticket . Including any such items constitutes a material breach of these terms and conditions. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Released by: You also warrant that you own the tickets and are authorized to transfer or resell the tickets. She warns other event goers to avoid Viagogo at all costs. This is so we can promote the sale of tickets and items that You list for sale. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 1.2 Ticketing Exchange. If You do not qualify, do not use the Services. For more information check the Skilling Australians Fund Levy information at Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct..
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