regus retainer refund

*We conduct corporate trainings on your preferred dates and location for no additional cost. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. This company offers executive suites & office space, virtual offices and meeting rooms. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. I cannot stress enough the lack of professionalism and poor service. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Please advise what can we do to get back our retainer refund? We have checked and cannot find any payment details set up in your account. Regus helps businesses find and create the right workplace for their people. If you need further help, pleasespeak with our team member who is already in touch with you. A member of our team will get back to you as soon as we have the details. They charge your card for amounts more than stipulated on invoices! Regus are not transparent with their pricing. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. BBB reports on known marketplace practices. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. You should receive your refund within 30 days after your agreement end date. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This is really bad customer service. As you did not process this correctly, the agreement continued an additional month. Our team members have always been in touch with you and worked with you to rectify this matter. If it has been longer than 30 days, please get in touch so we can investigate further. Flexible Workspace Designed Around Your Needs. October 6 I was using virtual office space. We found a responsible person where we inform her about the problem. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I really thought that this company would be a good option for expanding our business. Unacceptable billing practices. I sent Briana of Regus an email about how the procedure was going this week. September 14 S. Where's gone them? Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. 3. Manage your Regus account in one place and make bookings on the move. Find event and ticket information. Start checking the messages customers send you. We appreciate your business. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I cannot stress enough the lack of professionalism and poor service. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Where appropriate, well also take steps to prevent the situation from happening again. Its an automated process. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Trustpilot is assessing this review in accordance with our flagging process. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Regus is a complete and total scam company. We pay those as well. It took almost 2 months. Customer service is simply poor. Change Management Certification Training in Fort Myers, FL October 14 This does not affect customers who have a permanent space as these are reserved specifically for them. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. We may have received incorrect data. Thanks again for your comments which help us improve. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I am a small business and cannot afford any of this. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Weve cut the cost of selected workspaces* for a limited time only. 7. When they try to collect the rent, their speed is very fast. Avoid at all costs. Where appropriate, well also take steps to prevent the situation from happening again. Requesting your retainer refund is very easy: simply log into your online account (i.e. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Once they sell you something that will be the end of you being treated as a valued customer. *T&Cs apply. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. [protected]@regus.com but did not receive reply. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. BBB Business Profiles generally cover a three-year reporting period. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. However, we will ask you to go through some security steps as part of our fraud-prevention policy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Its a healthier, greener, flexible, and more cost-effective way to do business. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Give your team a place to focus, thrive, and grow, while we take care of all the details. Receptionist only can communicate by email, even for the most important things for your business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This company bills you for services you do not use. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot I couldnt see your email address or Regus account reference in your message. Hi Stephen, Requesting to have your retainer refund is an easy process. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. I contacted them about how processed my case after paying the fee for a virtual office. Unacceptable billing practices. Here is my summary to strive for a refund of the retainer. BBB Business Profiles are subject to change at any time. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Get Regus can be contacted at (262) 832-3700. I was a customer with a licensing agreement set to expire on December 31, 2022. Regus helps businesses find and create the right workplace for their people. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Repeated attempts to contact Customer Service have been blown off or ignored completely. It made me crazy and I asked him to talk with Myesha or Dom. Paid for parking online and have now received parking ticket from private company. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. One time I was waiting on the phone for almost three hours. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thats no big deal, makes sense. same goes with debt collector from malaysia that emailed me abt 3 months ago. When could I get my retainer back? You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Turned up at 450 Bath Road, Heathrow. Shady from Regus. Is this legal? : r/AusLegal - reddit It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Signed up for a membership because I needed a private office for a few days. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Please could you send those details to me at lorraine.brule@regus.com so I can support you? This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I would recommend that anyone considering using this company to think again! Regus Reviews - 265 Reviews of Regus.com | Sitejabber Agile and Scrum Certification Training in Fort Myers, FL Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. BBB is here to help. GO LITERALLY ANYWHERE ELSE. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. 2023 Trustpilot, Inc. All rights reserved. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Hard revenue focused. Contact: +65 [protected] If you were to take direct space or a sublease you would also see these fees in your rent annually. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Best, Lorraine Brule Global Customer Service at Regus. I have been renting an office space at Regus in Kings Hill for over 12m now. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Our coworking spaces are designed with collaboration in mind. I would love the opportunity to help further but havent been able to identify your account. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. So now you can enjoy more, for less. Regus always emphasized that it keeps its policy. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They charge an excessive retainer fee. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp You should receive your refund within 30 days after your agreement end date. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Regus | Serviced Office Space, Coworking & Virtual Offices Prices are subject to change and will vary depending on the specifically selected products and services. It is clean and smart and well organised. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Please email me at Lorraine.brule@regus.com with your company name and details. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Here are 8 tips for writing great reviews. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Regus does not communicate with customers via telephone. She would do her best to escalate my process by letting them know this terrible status. * All prices shown are valid at the time of inquiry, based on 24-month contracts. (Update) Do not delete my post! Location: Singapore Customer service is simply poor. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hi Hannah, Im sorry if you felt the need to escalate this. For a break between calls, browse the development's many shops and restaurants, or explore the . Suggested companies are based on peoples browsing tendencies. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Please could you send those details to me at lorraine.brule@regus.com so I can support you? At the end of your contract, they will automatically renew you without a signature and without consent. But change is necessary and you as a change manager will be expected to lead from the front. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Best regards,Michelle Spire. This course is a must for every manager who aspires to be a leader and a success in his or her career. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Do not delete my post, I will copy and paste it to spread again and again. As expected, I didn't get any reply yet from Regus. Regus flagged this review for containing harmful or illegal content.Read more. They still continue to send invoices with no one responsible to be there to answer. It goes against our guidelines to offer incentives for reviews. The company left an official comment to this complaint. DO NOT give them your payment info, DO NOT sign with them. Customer Reviews are not used in the calculation of BBB Rating. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Build an instant presence wherever you need to be, at prime business locations. After being in my new office they are increasing rent by 8.7%. Anyone can write a Trustpilot review. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Remember me Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Share your photos and videos with others to prove the truth of your words. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp I look forward to receiving more information from you. The complaint has been investigated and resolved to the customers satisfaction. We have a team of specialists available 24/7 to help you find the best solution for your business. Changes in an organization are about more than just policies. Were clear about this from day one. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No staff available for contacting on the event day. They would not remove the items that I didn't want. If you have a helpdesk contact, we would expect a 24hours reply. Jan 01 - Aug 31 Become better managers and business leaders by achieving optimal personal and business performance. Requesting your refund is easy. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Thank you, Lorraine Brule Global Customer Service at Regus. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. They are scammers, and incredibly dishonest. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Using our center address on your website is illegitimate without an active agreement between us. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. She promised me that I could get it on October 19 because it took 48 hours. Your satisfaction is very important. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Dont lie to customers. Eventbrite page will show up only the start dates of all training sessions. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Access our global network of workspaces and business lounges as often as you need. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Verification can help ensure real people write reviews about real companies. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Companies can ask for reviews via automatic invitations. That exception is made on the understanding that an additional service retainer is payable. I was using virtual office space. But when It comes to a refund retainer. Have a question or issue with your current products and services? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. What a ridiculous it is! (Sandra, I used the portal at first, however, your system made an error.) I signed a lease agreement with Regus for an office space Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If it has been longer than 30 days, please get in touch so we can investigate further. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com

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