I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! Bed was comfortable enough, towels were nice. Check-in was quick and pleasant. JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade With over 3,000 hotel nights in our past, this may be one of our favorite hotels worldwide.So why did I give it 96% and not 100%? Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. Guests can relax and enjoy a variety of beauty and spa . Here, there was nothing more than stale bagels and luke warm 'hot' food every day! They hadn't bothered to refill the tissues in the bathroom from the prior guest. Marriott Proprietary Information. Traditional Neighborhood Italian with homemade pastas and flatbread pizzas. Dinner. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. [2] We are saddened to read you did not have a memorable stay and hope you give us an opportunity to turn this around during your next visit to NYC. JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. Tripadvisor performs checks on reviews. My 2 night stay at JW Essex House exceeded all expectations. No room service. The room was very clean and well kept, on the high floor, facing Central Park - thanks a lot to hotel team for this little new years gift! Thank you for your feedback. I cant begin to describe the horrible nature of our recent stay at this hotel. Overall this is a nice hotel in a great location but feels like nothing special. the, Julie S. said: We had the most amazing stay at the Nellie! I had booked my reservation using a Marriott free night certificate of 85k points that was set to expire on 1/1/23, plus an additional 15k points to hit the 100k point room rate. Many travelers are interested in one particular factor the neighborhood. Pre pandemic we traveled extensively. laura.burton@marriott.com. Please see our partners for more details. I responded with the only need I had which was to have two beds. Looking forward to staying at this hotel againVery SOON! This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. gourmet restaurant, 24 hour room service, housekeeping upon request including linen service, catering and function rooms, valet dry cleaning service, fitness center and spa, residential management office, on-site full-service real estate . Please feel free to contact me to discuss in more detail laura.burton@marriott.com Thank you. The location is just amazing - right across the street from the park. Staff was superb, as was the stay. Great surrounding restaurants, fashion houses/venues, entertainment, sightseeing spots/landmarks. JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. But jostling for a view while braving the chilly November weather is hardly the ideal way to enjoy the spectacle. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. The location is amazing! JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. She asked how long we would be before going out and then kept ringing on the door bell to find out when we were actually going! However, all suites feature sofa beds for two additional guests. Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. She then called me back approxiately 20 minutes later to tell me my entire booking was on points. This room was like an icebox box - literally. In hospitality, JW Marriott Team, I was in NYC for the CNN Heroes 2022 televised show and event festivities Dec. 10-12 hosted by Jelly Ripa and Anderson Cooper. Arrived and checked in and was sent to a room that had someone else staying in it - awkward. JW MARRIOTT ESSEX HOUSE NEW YORK 160 Central Park South, New York, New York 10019 1 212-247-0300 Experience New York City Facing Central Park and minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. 330 sq feet . 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. It is minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and numerous other NYC attractions. Finally our third room was acceptable but we had other problems. We stayed for a few nights in a junior suite. East West Coast Girl C. said: Although the attention to detail is terrific i.e. It was roomy with plenty of natural light filtering in from the windows. The property's past inspired its present industrial-chic design, and small details such as decorative milliner's tools pay homage to the, The 618-room Stewart Hotel offers great beds with a six-choice pillow menu, a top-notch fitness center, Aveda bath products, in-room kitchens, and David Rockwell design (a $24 million renovation was completed in 2011). . Some rooms provide interior views while others offer city and park views. Runners will put their best (and fastest) feet, If youve ever been, you know that seeing the Macys Thanksgiving Day Parade in New York is an entirely different experience than watching it on TV. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. Are there any historical sites close to JW Marriott Essex House New York? Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour gym, and free WiFi in public areas. Location is terrific. We were told other guests were being allowed to checkout later Thats great but what about other guests. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. Then Essex House tried to tell me I booked the entire thing on points. Bad decision on our part to eat there. Our exquisite JW Terrace Suite features a wraparound terrace that faces the Manhattan skyline. In hospitality, JW Marriott Team, Hotels near JW Marriott Essex House New York, The Leading Hotels Of The World in New York City, Tapestry Collection by Hilton Hotels in New York City, Romantic Boutique Hotels in New York City, Hotels near Exhale Spa - Central Park South, Hotels near Official Central Park Horse and Carriage Rides, Hotels near Central Park & Environs Walking Tours, Hotels near 59th St Columbus Circle Station, Hotels near 66th St Lincoln Center Station, Hotels near Mannes College The New School for Music, Hotels near New York Institute of Technology, Hotels near Lia Schorr Skin Care Training New York, NY, Hotels near Mandl School, The College of Allied Health, Hotels near Alvin Ailey American Dance Theater, Hotels near John Jay College of Criminal Justice, Hotels near American Musical & Dramatic Academy New York, NY. Thank you for your response, we appreciate all feedback. Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests. one day well be back to this stunning hotel! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We love every time of the year!) Perfect locationacross from Central Park between 5th and 6th Avenues. Enjoy light fare from our late night menu. American grill specializing in seafood hosting live music nightly. We did daily walks in the park and enjoyed the route around the large lake. The JW Marriott Essex House (commonly known as the Essex House) is a luxury hotel at 160 Central Park South in Midtown Manhattan, New York City, at the southern border of Central Park. No room services, no fridge in room, not even a tea kettle. The only other time I had that experience was at Ritz Carlton Cancun. Was upgraded to a great view of CP so added a point. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. Restaurant with limited menu (no soup at all). For the planner, the appeal of our elegant setting, over 17,000 square feet of event space, state-of-the-art AV, catering services and versatile layouts, is immeasurable. Get inspiration and plan your next getaway. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again. 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,697 reviews 0.1 miles from JW Marriott Essex House New York Free Wifi Fitness center Visit hotel website 2022 Thompson Central Park New York View Hotel 242 reviews I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. Came back down to get a different room - no apology. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? So on our first morning, we requested 2 x teas and 1 x coffee from room service - How much? We stayed at this hotel in January and had a great stay. Finally our third room was acceptable but we had other problems. Lobby and common areas are very nice. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Indulge in luxury with a stay in our Central Park Terrace Suite, featuring Art Deco-inspired dcor and a spacious terrace with stunning views of Central Park. The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. If you would like to reach out to us with your stay information, we would gladly follow up with you to make this right. Primp is the hotels full-service spa, which offers body treatments such as wraps, massages, and scrubs plus a variety of salon services in an elegant space on the third floor. We could see the park - but our room was on the side of the building so it was more of a partial view. Do not stay here! We were led to believe this was a luxury hotel?! Join us for signature brunch selections or after-hours drinks at the cocktail lounge, which is open until 1:00am. Mitt Romneyran by on the street outside. For business travel they have everything you need: good lighting, good outlets, good place to work.I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. They followed Covid protocol seriously, thats for the safety of everyone They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. Bathroom small but functional. We were there Memorial Day weekend and mask wearing was still required inside the hotel. Crowne Plaza Times Square Manhattan, an IHG Hotel. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. Bottled Water, JW Marriott Essex House - NYC. Languages spoken by staff: We were given a room after a long flight that had been flooded the night before. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. We stayed at this hotel in January and had a great stay. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! more. JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. Select Rooms at JW Marriott Essex House New York Free Cancellation Breakfast Included Pay at Hotel 12 Room Types Options Price 3 photos Room, 1 King Bed, Non Smoking 330 sq.ft KingBed Work Desk More Details RECOMMENDED Room Only | Non-Refundable Non-Refundable No meals included More Details Per Night 63,585 57,218 + 8,729 taxes & fees Needless to say, our drive to Newark airport was filled with anxiety due to their lack of competency. Review tags are currently only available for English language reviews. Bryant Park is a short 20 minute walk through Times Sq. Thank you for taking the time to let us know about your experience while staying with us. (Who are we kidding? Are there opportunities to exercise at JW Marriott Essex House New York? Dinner. Valet parking is available for a steep fee and doesnt include in and out privileges. Added another point because the staff was very friendly. I truly apologize that you were not contacted by our team. We still do have our Marriott platinum status. There was no staff for the front desk, with one person and 30 people trying to check in. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. An absolute joke!! JW Marriott Essex House has been classified as a New York Historical Hotel since 1931. She is such fun! The rooms are nice sized with furnishings that are a bit dated. My 2 night stay at JW Essex House exceeded all expectations. I cant begin to describe the horrible nature of our recent stay at this hotel. Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. Spanish, French, Arabic, Portuguese, German, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 212-247-0300, Entrance to On-Site Business Center is Accessible, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Guests in mobility-accessible rooms may inquire about lowering the bed height, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Carbon Footprint: 34.94 kg per room night, Water Footprint: 716.52 liters per room night, Unlock your stay with the Marriott Bonvoy App. The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Arabic. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. In the Southgate bar we saw former sluggerReggie JacksonandMike Shanahan, former coach of the NFL's Denver Broncos. The buffet was terrible with sub-par quality offerings yet pricey. As of 28 Dec 2022, prices found for a 1-night stay for 2 adults at JW Marriott Essex House New York on 8 Jan 2023 start from CA $510, excluding taxes and fees. We do luxury hotel service so much better in the UK. The location is fantastic but the rooms are small and the lounge is closed on the weekends. The Essex House is a business-friendly hotel that offers a wide array of convenient perks for those traveling for work. She reminded me of Jasmine. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. I hope you choose to stay with us again when your travels bring you back to the area so we can make your next stay memorable. 160 Central Park S, New York, NY, 10019, United States The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. JW Marriott Essex House New York 160 Central Park South, New York, New York, USA, 10019 Tel: +1 212-247-0300 LaGuardia Airport Distance from Property: 10.3 Miles Phone Number: +1 718-533-3400 Visit Website Alternate Airport Transportation Go Airline NYC John F Kennedy International Airport Nothing I can do. HotelsCombined considers JW Marriott Essex House New York to be a good deal if you're looking to stay at a 5 stars hotel in New York. Midtown West, New York City, New York, United States, 8 Hotels With Views of the Macy's Thanksgiving Day Parade in New York City, Leaf peepers delight: Where to Stay to See Fall Colors, Best Hotels for People Watching in New York, Best Hotels for Celebrity Sightings in New York City, Trump International Hotel and Tower New York, The 10 Best Places in NYC to Watch the Macy's Thanksgiving Day Parade This Year, 8 Important Things to Know Before Booking an NYC Hotel, The 7 Most Beautiful Places to Ring in Spring in 2016, NYC Marathon 2015: Hotels Along the Route, Macy's Thanksgiving Day Parade: Nine Hotels on the Route, Can You Relax in Just 15 Minutes? There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. Our late-night menu of light snacks is designed for unwinding. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. For a five star hotel that charges on average $650/night this was by far the worst experience I have ever had, bar none. They choreographed a truly perfect event/night. Thank you for the review and we appreciate all of the feedback! Building: JW Marriott Essex House 160 Central Park South, New York, NY, 10019. Art Deco touches, such as velvet chairs, silk-like curtains and bed skirts, patterned carpets, and a combination of dark and lighter colors make rooms feel elegant and stylish. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. I cant begin to describe the horrible nature of our recent stay at this hotel. A chaise lounge was very worn with material missing on a section of the piping. This chic 5-star Jw Marriott Essex House New York New York City is set 1.3 miles away from Empire State Building. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. Tripadvisor performs checks on reviews. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. I don't even have AAA. I asked her to please email me confirmation of that and she said she would. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. Revel in refined luxury at JW Marriott Essex House New York. Our room was in the back and was very quiet. Sure, introverts may relish their alone time, but some just function better in smaller groups or in shorter social periods. Disclaimer: This content was accurate at the time the hotel was reviewed. I am so sorry to hear about this experience. There's an onsite 24-hour business center. Z30650Tmelissar, Thank you for taking the time to let us know about your experience while staying with us. I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. & Ideally located facing Central Park, minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike.