You can always report the buyer later for misusing the MBG. - edited Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. See our page on. Disclaimer. Buyer pays for return postage: . This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. In some cases, your response options may differ. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. eBay Buyer Protection for Buyers If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Listen to this weeks podcast to hear sourcing methods from a seller! This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. This may sound like overkill to you, but stay with me while I explain! You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. When you start selling on Ebay, decide if you are willing to take returns at all. Never received the item and i contacted ebay and seller and no response. We guarantee that you will get the item you ordered or get your money back. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay If the buyer is responsible, choose your return address from the dropdown menu. nirE troP ,naM fo elsI. Time to research other selling websites, I guess. After contacting the seller, it's up to you whether you want eBay to step in. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. The criteria for Top Rated Seller is here: Top Rated Seller Program. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. 01-08-2020 Return Claim "Not As Described"? When a buyer opens a Not As Described case, the sellers options are few. Some people think private sellers have to accept returns and this is just not the case. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Covers your purchase price plus original shipping on virtually all items. Learn more about our Condition of returns policy. Why was my refund less than the amount I paid? where! Very unfair on seller and ebay part. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Select View return details. We guarantee that you will get the item you ordered or get your money back. If you bought it over eBay and it isn't right, it's the seller's problem not yours. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Simply print the label on normal paper and tape it to the package. Refund the buyer, the buyer keeps the item. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Oh, Ship! The seller covers the cost of the return. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. View cart for details. That does not mean that you will automatically have to accept a return and refund their money if you get a request. This is a good option for low-value items. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Tip Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? I am a buyer. Offering a return of an item is always my last resort and honestly it is very rare. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. 01:47 PM If the seller wont cover the cost, let us know by asking eBay to step in. Located in: Ciudad Autonoma de Buenos Aires, Argentina. This doesnt happen often, but it has happened! The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Buyers can always submit a return request, even if your returns policy says you don't accept returns. How to use your eBay earnings to purchase shipping labels. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. (oh and that happened b.c ppl would send it back stating wrong size). If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Check out how to file a damage claim with FedEx if your item gets damaged. When listing an item, it's important to include your returns address - opens in new window or tab. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. What Do You Do? moment, Oh, Ship! We've outlined your response optionsbelow. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. 11:35 AM. Refund the buyer and get the item back. This happens more often than not. Accept the return:The buyer will send the item back to you for a full refund. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Ebay Seller Refund for Ebay Product Not as Described Issue If you havent received an item, we usually refund your money immediately via PayPal. Send you a message The seller may ask you for some more details about your return request. You can also open your Returns dashboard and select View return details from beside the item. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". . Read our article on, Need help with return shipping? 2. In this case, I just try to do damage control. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Copyright 1995-2023 eBay Inc. All Rights Reserved. See Partial refund guidelines. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. So would all sellers. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request.
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